Mega Summit Day 2 Recap: What’s Driving Technology, Empathy, and the Future of Claims Administration
As the 2026 Angeion Group Mega Summit moved into its second full day of sessions, the focus shifted toward one of the biggest transformations happening across class actions and mass torts today: the convergence of technology, claimant experience, and operational accountability.
From AI-powered notice design to trauma-informed administration and data-driven post-distribution analysis, today’s sessions reflected an industry increasingly focused on delivering better outcomes through smarter systems, stronger communication, and measurable results.
Here are some of the discussions that shaped the day.
Modern Notice Design: How Digital Media, AI, and Data Tools Are Redefining “Best Practicable”
Stephanie Saunders, Vice President of Angeion’s Class Action & Mass Tort Services, moderated a timely discussion on how digital media, artificial intelligence, and advanced data tools are reshaping modern legal notice programs.
As courts and litigants continue adapting to changing consumer behavior, traditional notice strategies are evolving rapidly. The panel explored how behavioral analytics, audience targeting, and AI-driven optimization are changing the definition of “best practicable notice” in complex litigation.
The session also addressed a broader shift happening throughout the industry: notice campaigns are no longer measured solely by reach, but increasingly by meaningful engagement and demonstrable effectiveness.
Trauma Informed Care Workshop
Led by Taylor Pilgreen, Case Manager at Angeion Group, this hands-on workshop gave attendees a practical framework for applying trauma-informed principles in claimant and client interactions. Rather than treating trauma-informed care as an abstract concept, the session focused on how communication style, body language, pacing, boundaries, and interviewing techniques can affect whether individuals feel safe, respected, and able to safely participate in the claims process.
Participants reviewed the foundations of trauma-informed care, including the effects of trauma, the risks of re-traumatization, and the impact this work can have on professionals through vicarious trauma, secondary trauma, compassion fatigue, and burnout. The workshop then moved into practical interviewing skills, including rapport-building, active listening, and de-escalation.
Through guided practice scenarios, attendees had the opportunity to apply these techniques to realistic situations, including difficult interviews, emotional claimant responses, and conversations with individuals who may be hesitant, upset, or unsure about moving forward. The session underscored that trauma-informed administration is part of doing this work responsibly: reducing barriers to participation, preserving dignity, and supporting greater access to justice.
Class Action at the Supreme Court: Practical Application on Standing, Predominance, and Arbitration
Moderated by Michael Lynch, Head of Class Action Sales at Angeion Group, this session covered how recent Supreme Court decisions continue to reshape the class action landscape.
The discussion focused on the practical implications of rulings involving standing, predominance, and arbitration — and how those decisions are influencing certification strategy, settlement administration, claimant participation, and litigation risk.
As procedural standards evolve, the panel participants discussed how firms and administrators are adapting to a legal environment that continues to grow more complex and strategically demanding.
The Post-Distribution Review: Demonstrating the Value of Fund Administration through Data, Proof, and Best Practices
Nichola Timmons, Executive Vice President of Legal Operations & Strategy at Angeion Group, moderated a discussion centered on one of the industry’s growing priorities: demonstrating measurable value after distributions are complete.
As courts and clients increasingly demand transparency and accountability, post-distribution analysis has become a critical part of modern settlement administration. The session examined how administrators can use reporting, analytics, participation metrics, and documented best practices to evaluate the effectiveness of notice campaigns, claims processes, and payment outcomes.
The panelists also discussed how data-driven reviews can help improve future settlement strategies while reinforcing defensibility and trust in the administration process.
Beyond Borders & Barriers: Serving Hard-to-Reach Claimants
Moderated by Brett Wilmot, Vice President of Class Action & Mass Tort Services at Angeion, this session focused on one of the biggest operational challenges in modern administration: ensuring that difficult-to-reach populations are not left behind.
As class actions and mass torts involve increasingly diverse claimant populations, reaching eligible individuals often requires more than standard notice and administration protocols. Administrators must account for multilingual needs, accessibility barriers, address instability, international notice requirements, limited digital access, and other practical obstacles that can prevent people from receiving, understanding, or acting on important information.
The panel also examined strategies for improving participation among underserved and vulnerable populations while maintaining fairness, compliance, and scalability.
Bridging the Gap: Technology, Investor Behavior, and the Future of Notice and Claims in Securities Class Actions
Eric Schachter, Executive Vice President of Angeion’s Class Action Services, moderated a forward-looking discussion on how investor behavior and technological innovation are changing securities class action administration.
The session covered how automation, digital communication, and analytics are helping administrators identify eligible investors more effectively while streamlining claims processing and distribution efforts.
The panel discussed how evolving trading behaviors and increasingly sophisticated investor ecosystems are creating new expectations around speed, transparency, and engagement in securities litigation.
Maximizing Validated Cases: Analytics & Strategies to Minimize Case Attrition
Moderated by Dan Miner, President of Mass Torts at Angeion Group, this session delved into the operational and strategic challenge of reducing attrition in mass tort litigation.
Case attrition can significantly affect both claimant outcomes and litigation performance, making retention and validation increasingly important as portfolios scale. The panelists looked at how analytics, communication strategies, intake optimization, and proactive engagement can help firms minimize avoidable drop-off throughout the lifecycle of a case.
The discussion highlighted how identifying friction points early can improve claimant participation while strengthening operational efficiency and overall case quality.
Looking Ahead
Today’s agenda reflected an industry increasingly focused on modernization — not through technology alone, but through smarter communication, measurable accountability, operational transparency, and more thoughtful claimant engagement.
Across the day’s sessions and workshops, speakers explored how AI, analytics, trauma-informed practices, and evolving administration models are changing what effective claims administration requires in modern litigation.
The Day Two takeaway was clear: the future of complex litigation will depend not only on the ability to scale, but on the ability to do so intelligently, transparently, and with care.