Duties and Responsibilities:

• Provides back-up and support for day-to-day communication with class members for cases assigned to others, as needed
• Manages overall communication to ensure satisfactory responses to each class member’s email by providing guidance to PSAs and monitoring the performance of the communication process
• Works effectively with project managers to ensure escalated class member situations are resolved in a timely manner
• Handles sensitive information and data for special cases concerning secure information, as needed
• Proactively reviews and understands all documentation associated with each assigned case. Coordinates with the project manager to ensure the proper understanding of the case by all parties involved
• Assists project managers with the formatting, proofreading, and testing of any documents, websites, and/or email notices associated with a case, as needed
• Educates and trains PSAs and administrative associates on case-specific issues, topics, and processes
• Independently manages specific portions of the project (such as closing projects, destroying documents, reversing funds, etc.), as determined by management. In this capacity, will manage the communication with vendors and ensure that accounting processes are being followed
• Creates required complex documents like CAFA, declarations and reports and manages the mailing aspects as required by project managers
• Audits the set-up of the assigned cases in Liquid Planner
• Prepares client invoices as required by the project manager
• Continually works toward strengthening knowledge of industry and all relevant applications (LP, Law)
• Communicates regularly and effectively with all colleagues
• Meets regularly with managers to provide feedback and facilitate communication
• Adheres to all business processes while performing tasks
• Able to take on new tasks and responsibilities as needed
• Performing other work-related duties as assigned by management