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CAPABILITIES & INFRASTRUCTURE

WORLD CLASS OPERATIONS CENTER – READY TO MEET YOUR NEEDS

Angeion Group’s operations and processing center is located at our Center City Philadelphia headquarters. The facility is the foundation of our sophisticated capabilities for claims processing and settlement administration and is designed to support the high volume printing, processing and related mailings involved in the complex claims administration process.

OPERATIONS CENTER OVERVIEW

Angeion’s operations and claims processing center is designed based on workflow efficiency and safety. Equipment is arranged so that copy and printing of claims-related documents flows quickly to the quality control area, and ultimately to the shipping area for final assembly and mailing. Our site is secure to ensure the safety and confidentiality of documents.

  • The premier technology solution at our sites is a “best of breed” approach. We utilize the best available forms handling, processing, and imaging solutions. We fully automate paper and forms handling for both effective operations and high quality.
  • Quality control of all operational and production processes is built into our standard settlement methodology and is monitored task by task in the Angeion Settlement Management System.
  • We maintain the highest industry standard in data integrity and security.

We utilize advanced, flexible, and highly scalable call center services with our settlements, including interactive voice response (IVR), multiple language capability and click to call and click-to-chat capabilities.